Conversion
Welcome to the informational page for Kerr County Federal Credit Union's upcoming core conversion.
Big changes are coming December 3, 2026! Kerr County Federal Credit Union is excited to announce that we will be upgrading our core banking system to bring our members the best service and latest secure technology. Be sure to visit this page to check for any updates and helpful information regarding the upcoming conversion.
IMPORTANT DATES:
Our core system will begin updating between December 1, 2026 – December 2, 2026. The credit union will go live with the new updated system on December 3, 2026. See the table below for important dates including branch closures and interruption for services such as online banking.
KCFCU 2026 CORE CONVERSION SCHEDULE
| Availability | Monday Nov. 30th | Tuesday Dec. 1st | Wed. Dec. 2nd | Thursday Dec. 3rd |
|---|---|---|---|---|
| Branch & Drive Thru | Open until 5pm | CLOSED | CLOSED | Resume normal hours |
| Phone Hours | Available until 5pm | OFFLINE | OFFLINE | Resume normal hours |
| Online Banking | Available until 2pm | OFFLINE | OFFLINE | New Login Available at 8:30am |
| Mobile Banking (app) | Available until 2pm | OFFLINE | OFFLINE | New App Available at 8:30am |
| Online Bill Pay | Available until 2pm | OFFLINE | OFFLINE | Online at 8:30am |
| Website | Available | Available | Available | Available |
What Is Being Upgraded? Our core processor is being upgraded. This is the computer software and hardware we use to process transactions and maintain member accounts and loans. It also supports services such as Debit Cards and Online Banking. We will also be migrating to a new online banking and mobile banking platform.
What Can Members Expect? During the conversion, our online banking and bill pay system will be offline for installation and training. If you use online banking, you will be logging into a new platform with a new username and password starting December 3, 2026. We will provide detailed instructions closer to that date. We will keep members informed throughout the entire process via lobby notices and regular updates on this page of our website.
What Can Members Do To Help Us Prepare? Please ensure your contact information is up to date. We will be migrating all current data over to the new system. Do we have your most recent address, phone number, email, and beneficiary information? If anything has changed, please call us at 830-896-6800 so we can update your member information.